Return & Refund Policy

At Nakoart, customer satisfaction is important to us. We strive to provide high-quality jackets, hoodies, and T-shirts while ensuring a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and procedures for returns, refunds, and exchanges.

By placing an order with Nakoart, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 60 days from the date the order is delivered.

Return Detail	Information
Return Window	60 Days From Delivery Date
Return Fees	No Return Fees
Refund Processing Time	Up to 12 Business Days
Return Approval Required	Yes

To qualify for a return, items must meet the following conditions:

• Item must be unused or minimally used
• Item must be returned in original condition
• Item must include original packaging when possible
• Item must not show signs of excessive wear or damage caused by misuse

2. Non-Returnable Items

Certain items may not be eligible for return under specific circumstances, including:

• Items damaged due to improper use
• Products returned beyond the 60-day return period
• Items missing essential components or packaging
• Final sale or clearance items if marked as non-returnable

Nakoart reserves the right to refuse returns that do not meet the conditions outlined in this policy.

3. Return Process

To initiate a return request, customers should contact our support team with the following information:

• Order number
• Customer full name
• Email address used for purchase
• Reason for return
• Photos of the item if applicable

Once the request is reviewed and approved, return instructions will be provided by our customer support team.

Please do not send products back without receiving return authorization, as this may delay processing.

4. Return Shipping Costs

Nakoart does not charge return handling or restocking fees for approved returns.

Customers will not be charged additional processing fees for eligible refunds.

In certain situations, Nakoart may provide return shipping instructions depending on the nature of the return request.

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are processed back to the original payment method used during checkout.

Refund Detail	Information
Refund Method	Original Payment Method
Refund Processing Time	Up to 12 Business Days
Refund Fees	No Fees

Please note that financial institutions or payment providers may require additional processing time before the refund appears in your account.

6. Exchanges

If you received an item with the wrong size, incorrect product, or manufacturing issue, please contact our support team for assistance.

Exchange requests are reviewed individually depending on product availability and order conditions.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Customers may be asked to provide:

• Photos of the product
• Photos of the packaging
• Description of the issue

This information helps our team investigate the issue and provide an appropriate resolution.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period, we recommend:

• Checking your bank account again
• Contacting your credit card provider
• Contacting your payment provider or bank

If you still have not received your refund, please contact our support team for assistance.

9. Order Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Once an order has been processed or shipped, cancellation may no longer be possible.

Customers who no longer want the item after shipment may request a return according to this policy.

10. Return Policy Abuse

To protect customers and maintain fair business operations, Nakoart reserves the right to refuse returns, refunds, or exchanges in cases involving:

• Excessive return activity
• Fraudulent claims
• Abuse of promotional policies
• Intentional product damage

11. Customer Support

Nakoart is committed to assisting customers with return requests, refund inquiries, and order concerns.

Support Detail	Information
Store Name	Nakoart
Support Email	[email protected]
Support Hours	8:00 AM – 7:00 PM EST
Support Days	Monday – Saturday

For assistance regarding returns, refunds, exchanges, damaged products, or order concerns, please contact our customer support team during normal operating hours.

12. Acceptance of Return & Refund Terms

By placing an order with Nakoart, customers acknowledge and agree to the terms outlined in this Return & Refund Policy.

We appreciate your trust in Nakoart and remain committed to providing quality products and professional customer support for every order.