Cancel / Change Order Policy
At Nakoart, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or order changes.
By placing an order with Nakoart, you agree to the terms outlined in this policy.
1. Order Cancellation Requests
Customers may request to cancel an order before it enters processing or shipment preparation.
| Cancellation Detail | Information |
|---|---|
| Cancellation Availability | Before Processing Begins |
| Cancellation Fee | No Fees |
| Refund Processing Time | Up to 12 Business Days |
| Request Method | Email Customer Support |
Once an order has entered processing, packaging, or shipment preparation, cancellation may no longer be possible.
2. Order Change Requests
Customers may request changes to eligible orders before shipment processing begins.
Possible order modifications may include:
- Shipping address updates
- Name corrections
- Email address corrections
- Product size changes
- Quantity adjustments
- Product variant changes
All order change requests are subject to product availability and operational limitations.
3. Time-Sensitive Requests
Because orders are processed quickly, customers are encouraged to contact our support team as soon as possible after placing an order.
| Processing Information | Details |
|---|---|
| Order Processing Days | Monday – Friday |
| Daily Cut-Off Time | 5:00 PM EST |
| Processing Time | 1 Business Day |
Requests submitted after an order has already been processed may not be approved.
4. Orders Already Shipped
Once an order has been shipped, cancellation or modification requests can no longer be applied.
Customers who no longer wish to keep the item after shipment may request a return according to our Return & Refund Policy.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information during checkout.
If an incorrect address or customer detail is submitted, please contact our support team immediately.
Nakoart is not responsible for delivery issues caused by incorrect or incomplete customer information provided during checkout.
6. Cancellation Approval
Cancellation requests are reviewed individually based on the current processing status of the order.
Nakoart reserves the right to refuse cancellation requests if:
- The order has already entered processing
- The order has already shipped
- The request violates store policies
- Fraudulent activity is suspected
7. Refunds for Canceled Orders
If a cancellation request is approved, the refund will be processed back to the original payment method used during checkout.
| Refund Detail | Information |
|---|---|
| Refund Method | Original Payment Method |
| Refund Processing Time | Up to 12 Business Days |
| Cancellation Fees | No Fees |
Please note that banks or payment providers may require additional processing time before refunded funds appear in the customer account.
8. Multiple Item Orders
Orders containing multiple products may already be partially processed at the time a cancellation or modification request is submitted.
In such situations:
- Some items may still be eligible for cancellation
- Some items may already be shipped
- Partial refunds may apply if applicable
9. Fraud Prevention & Policy Abuse
To maintain fair operations and protect customers, Nakoart reserves the right to refuse cancellation or modification requests involving:
- Fraudulent activity
- Repeated abuse of cancellation policies
- Suspicious transactions
- Unauthorized payment activity
10. Customer Support
Nakoart is committed to assisting customers with order updates, cancellations, and account support.
| Support Detail | Information |
|---|---|
| Store Name | Nakoart |
| Support Email | [email protected] |
| Support Hours | 8:00 AM – 7:00 PM EST |
| Support Days | Monday – Saturday |
For assistance regarding cancellations, order changes, shipping updates, or account concerns, please contact our customer support team during regular business hours.
11. Acceptance of Policy Terms
By placing an order with Nakoart, customers acknowledge and agree to the terms outlined in this Cancel / Change Order Policy.
We appreciate your trust in Nakoart and remain committed to providing reliable service, quality products, and professional customer support.