Refund Policy

At Nakoart, customer satisfaction is important to us. We are committed to providing quality jackets, hoodies, and T-shirts while maintaining a fair and transparent refund process. This Refund Policy explains how refunds are reviewed, approved, and processed for eligible orders placed through our store.

By placing an order with Nakoart, you agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

Customers may request a refund for eligible orders within 60 days from the delivery date.

Refund Detail	Information
Refund Request Period	60 Days From Delivery
Refund Processing Time	Up to 12 Business Days
Refund Fees	No Fees
Refund Method	Original Payment Method

To qualify for a refund, products must generally meet the following conditions:

• Item is returned within the approved return period
• Product is in original or acceptable condition
• Request complies with store policies
• Proof of purchase is provided

2. Non-Refundable Situations

Refunds may not be approved under certain circumstances, including but not limited to:

• Requests submitted after the eligible refund period
• Products showing excessive wear, misuse, or intentional damage
• Items returned without authorization
• Incomplete returns or missing products
• Final sale or clearance items marked as non-refundable

Nakoart reserves the right to refuse refund requests that do not comply with this policy.

3. Refund Request Process

To request a refund, customers should contact our support team with the following details:

• Order number
• Customer full name
• Email address associated with the order
• Reason for the refund request
• Supporting photos if applicable

Once the request is reviewed, our customer support team will provide further instructions regarding eligibility and next steps.

4. Refund Approval

All refund requests are reviewed individually. Approval depends on:

• Compliance with this Refund Policy
• Condition of returned items
• Verification of order information
• Investigation of reported issues

If approved, the refund will be processed using the original payment method used during checkout.

5. Refund Processing Time

Approved refunds are typically processed within up to 12 business days after the returned item has been received and inspected.

Refund Stage	Estimated Time
Refund Review	1–3 Business Days
Refund Processing	Up to 12 Business Days
Bank or Payment Provider Processing	Additional Time May Apply

Please note that financial institutions, banks, or payment providers may require additional time before the refunded amount appears in your account.

6. No Restocking or Processing Fees

Nakoart does not charge restocking fees or refund processing fees for approved refunds.

Customers will receive the approved refund amount according to the terms outlined in this policy.

7. Damaged, Incorrect, or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.

To assist with investigation and resolution, customers may be asked to provide:

• Photos of the product
• Photos of packaging materials
• Description of the issue

Our support team will review the issue and determine an appropriate resolution.

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe, please:

• Check your bank account again
• Contact your credit card provider
• Contact your payment provider or bank

If you still have not received your refund, please contact our support team for additional assistance.

9. Order Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Customers who no longer wish to keep the item after shipment may submit a refund request according to this policy.

10. Fraud Prevention

To protect customers and maintain fair operations, Nakoart reserves the right to deny refund requests involving:

• Fraudulent activity
• Abuse of refund policies
• False claims
• Intentional product damage
• Excessive refund requests

11. Customer Support

Nakoart is committed to providing responsive support regarding refunds, order concerns, and customer inquiries.

Support Detail	Information
Store Name	Nakoart
Support Email	[email protected]
Support Hours	8:00 AM – 7:00 PM EST
Support Days	Monday – Saturday

For assistance regarding refunds, damaged items, payment concerns, or order issues, please contact our customer support team during normal business hours.

12. Acceptance of Refund Terms

By placing an order with Nakoart, customers acknowledge and agree to the terms outlined in this Refund Policy.

We appreciate your trust in Nakoart and remain committed to providing quality products and professional customer support for every purchase.